Terms and Conditions

Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bixbycushions.com.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@fogdogcushions.com and send your item to: 2838 BUSH ST, San Francisco CA 94115, United States.

Returns: To return your product, you should mail your product to: 2838 BUSH ST, San Francisco CA 94115, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping: Shipping and delivery provided via UPS. Free shipping offered on orders of 4 or more boxes. Costs and delivery times may vary depending on the quantity of products and final destination.

Eligibility: The wholesale account is only available to businesses that meet the criteria of having a valid business license or tax ID number.

Pricing: Wholesale pricing will be provided to the account holder, which will typically be a discounted rate from the retail price. Pricing may be subject to change without notice.

Orders: The account holder may place orders for products or services through the company's designated ordering channels. Minimum order requirements may apply, and orders may be subject to approval or verification.

Payment: Due upon order placement.

Confidentiality: The account holder agrees to keep all pricing, product information, and other confidential information provided by the company confidential.

Governing Law: The agreement will be governed by the laws of the jurisdiction where the company is located.

Wholesale Application

Provide us with some information about your company, and we'll send you a sample of each type of cushion for you to sit on and consider the options.

Company Information: Company Name:

Address:

City:

State/Province:

Country:

Zip/Postal Code:

Phone Number:

Email:

Website:

Business Information: Type of Business:

Years in Business:

Sales Tax ID Number:

Number of Employees:

Primary Contact Information: First Name:

Last Name:

Title:

Phone Number:

Email:

Billing Contact Information (if different from Primary Contact): First Name:

Last Name:

Title:

Phone Number:

Email:

Shipping Information (if different from Company Address): Address:

City:

State/Province:

Country:

Zip/Postal Code:

Product Information: Please list the products you are interested in purchasing and the quantity you expect to order:

Additional Information: Please provide any additional information about your business or order that you think would be helpful:

Agreement:

By submitting this application, you agree to our terms and conditions and certify that the information provided is accurate and complete to the best of your knowledge.

Signature:

Date: